I had an hour and a half to kill between a 6am and 7:30am pick ups a few mornings ago so I thought I'd take a few photos and write up some tips on how to get through the rental car process as quickly as possible. It was a bit dark as the sun wasn't up and none of the counters were open yet! You may have already seen this on our Facebook page, but here's some more detailed information.
1. The facility has all the companies in one place and is off-site of the airport. You will take a big green and white shuttle bus over to the facility. There are lots of them so no need to run to catch one, another will come. It will take you about 45 mins - 1 hr from the time you land to deplane, go through customs if necessary, collect your baggage, and take the shuttle over. If you or the kids need a snack, there's a small snack bar with pre-made sandwiches, bagels, coffee, soda, chips, etc.
2. If you are meeting me there with rental items, head to your company's counter. I'll meet you just in front of their designated space inside the facility. This way you don't have to take all your rental items on the shuttle bus from the airport.
3. Sign up in advance for any of the free express programs your company offers that allow you to bypass the check in line. The lines can get quite long here in the spring. It's free and can save you a LOT of time which is nice when you have kids along. Budget is trying something new right now also. Instead of having you stand in line, you take a ticket (like the DMV) and sit down in their comfy chairs. They have a small play area for kids which is nice as well. It's always one of the busiest counters though, so again, sign up for their Fastbreak program so you can get right to the car and get going.
4. Be aware that none of the companies guarantee they will have car seats available, and if they do they may not be up to your standards. We deliver at the facility and we are often cheaper for better (and clean) quality. Rental tax at the airport is almost 30% and you will pay that on everything from the rental car company including the car seat. (Ours is 6.3%).
6. Express bag check is coming soon to the facility, so definitely use that in the future too! Anything to make your trip on the bus and through the airport easier with the kids is worth it to me!
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